Apr 25, 2024  
2017-2018 Catalog 
    
Catalog Navigation
  Catalog Home
  General Information
  District Directory
  College Calendar 2017-2018
  Admissions
  Expenses and Financial Aid
  Academic Policies
  Student Services
  Student Activities and Organizations
  Programs of Study
  Course Descriptions
  Campus Safety
  Economic Development and Training
  About Hinds
  Student Handbook
  HCC Program CIPS 2-18-20
  My Catalog
HELP
2017-2018 Catalog [ARCHIVED CATALOG]

Facebook this Page (opens a new window)
Tweet this Page (opens a new window)
Add to Catalog (opens a new window)

GMT 1123 - Casino Customer Service

3 SH
Fundamentals of the theory, practice, and management of guest service and how it impacts the success of a casino organization with an emphasis on service strategies, staffing issues, and service systems.  Topics include the dynamics of guest satisfaction, service quality, value, planning and analysis, the service environment, training and motivation, establishment of a total service culture, guest co-production, communications, service failure recovery techniques, delivery systems and measurement of service results. (3 hr lecture)


Facebook this Page (opens a new window)
Tweet this Page (opens a new window)
Add to Catalog (opens a new window)